WEB POLICY
Warranty of Services
We cannot make things exist that don’t we cannot find evidences where it does not exist despite signs to the contrary. Sometimes there is no evidence or it is too infrequent or too well hidden to be found. However all our services will serve their intended functions.
Terms of Warranty
All warranty conditions are stated in the Warrant to Act / Letter of Appointment. Customer also
understands that the findings would be impartial and there would be no guarantee
that positive results would be gathered in Customer’s favour, on the part of the private
investigator.
Prices
All our prices are net. No discounts will be given unless during promotions.
Delivery services
Delivery is free for investigation reports that are above S$5,000 and if it’s delivered within Singapore. Deliveries outside of Singapore will be charged according to the prevailing shipment rates.
Payment Processing
We only accept VISA, MASTERCARD, NETS, CASH & Corporate cheque payments.
We ensure accuracy in our billing as all our transactions are automatically processed.
Cancellation of Jobs
Instructions by customer to suspend or terminate part or the entire investigation job must
be given in writing. WORLDWIDE INVESTIGATION & NETWORK PTE LTD
reserves the right to terminate the investigation immediately and make a full refund,
should at any time before the commencement of the investigation; the job is found to
be non-solvable within the company’s ability.
We will not entertain any cancellations once the order is confirmed and submitted by the customer.
Confirmation of Jobs
We will send an electronic acknowledgement to the customer within 24 hours upon successful processing of the work order. If the processing is not inorder, a message will be sent to the customer for further action.
Exchange & Refunds
All our goods and services sold are non-exchangeable and non-refundable.
Feedback
We welcome your feedback. Should you feel dissatisfied with any of our services, please contact us at Tel: 6336-4646, Fax: 6334-9595, Email: winx@ex-police.com.
Alternatively, customers may refer their complaints to the BusinessTrust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to
BusinessTrust Secretariat
Mr. Ramesh Vakkiprath
35, Selegie Road, #09-25, Parklane,
Singapore 188307
Email: ramesh@cnsg.com.sg
http://www.commercetrust.com.sg